Simple, transparent, honest
No hidden fees, no games. Here's exactly how we handle bookings, payments, and cancellations.
Payment
Send us your dates on WhatsApp: we confirm availability and send you the payment details, usually within the hour. Your booking is confirmed once the full amount is received.
Direct stays are contracted with PT Cantik Genesis Compani (Bali, Indonesia), the operator of the villas.
Cancellation & refunds
- A full refund will be issued for cancellations made 7 days or more before check-in (local time).
- Cancellations made less than 7 days before check-in are non-refundable.
- If the guest does not check in (no-show), the booking is non-refundable.
To cancel, simply reply to your confirmation email or message us on WhatsApp.
Length-of-stay discounts
The longer you stay, the lower your nightly rate. We automatically apply:
- 7 nights or more: a weekly discount
- 28 nights or more: preferential monthly rates
Discounts are applied automatically at checkout — no code needed — and the exact amount for your dates is shown before you pay.
Check-in and check-out
- Check-in: from 3:00 PM
- Check-out: by 11:00 AM
Early check-in and late check-out can be arranged depending on the next guest's schedule — just ask our concierge.
Occupancy
Each villa is a one-bedroom private pool villa sleeping up to 2 guests. Additional guests are not permitted without prior written agreement.
House rules
- No parties or events of any kind.
- From 10:00 PM, only the guests registered on the booking may be present at the villa.
- Please keep the environment quiet from 10:00 PM to 8:00 AM, out of respect for our neighbours and the residential compound.
- No noise outdoors (pool, terrace, garden) after midnight.
- No drugs or illegal substances.
- No pets unless you have received our written confirmation beforehand.
- No smoking inside the villa; smoking is permitted in outdoor areas — please use the ashtrays provided.
- The private pool has no lifeguard and is used entirely at your own risk. Children must be supervised by an adult at all times, in and around the pool. Please do not use glass near the pool.
The full house rules are part of our Terms & Conditions, accepted when you book.
Damages and incidentals
We do not collect a security deposit. Any damage beyond normal wear and tear will be assessed at departure and billed to the card on file.
Force majeure
In the event of force majeure (natural disaster, airport closure, civil unrest, government order), we will issue a full credit for future stays, redeemable within 12 months. Cash refunds in force majeure situations are at our discretion.
Questions?
Reach us anytime on WhatsApp or email blueoriginbali@proton.me. We reply within the hour during Bali business hours (8 AM – 8 PM WITA).